01202 735 544
Here at NRG Power Systems we a focused on providing you with the products, prices and expertise you need. If you can’t find the product you are after, if you have any questions, suggestions or comments please contact us and we will do all we can to help.

NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER

Making A Purchase

Making a purchase couldn't be easier. Just browse our catalogue and add any items that you wish to buy into your shopping cart. After you have finished your selection, click on "Check Out" and you will be asked for the few details that we need to be able to fulfil your order.

We try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some items. If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will backorder for you and be in contact with you to agree on arrangements.

We accept all major credit cards, including Visa/Visa Delta, Solo/Switch and MasterCard (Unfortunately we cannot accept American Express).

Shipping And Handling

Delivery is usually made within 2 working days, but in most cases is next day. Next day delivery is available but is not guaranteed. All goods must be checked upon delivery and shortages/damages must be reported to us, with a photograph, within 24 hours for us to claim with the courier.

Our website splits shipment, for larger pallet orders contact us directly.

Cancelling an Order

Under UK law, you have the right to cancel the contract for your purchase within 14 days of delivery. To cancel a contract, write "Cancel Contract" on the back of the invoice. Package the items securely and send them to us with the invoice within 14 working days of the date that the items were delivered. We would request that you contact us to tell us that you are returning goods before you send them. We may, at our discretion accept goods back outside of these 14 days subject to a 25% restocking fee. You must contact us for this option to be considered.

We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. 24 hours' advance warning is required for returns.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Faulty Items

Although faults with batteries are very rare, we do occasionally get items that are faulty after purchase. We aim to handle all faulty items returned to us as quickly as possible to avoid inconvenience to you. We strongly suggest checking that your battery is where the fault lies as in many cases it could be an issue with your application. We have had a lot of cases where it is a faulty alternator, golf trolley, charger etc. As many as 40% of batteries returned to us for testing are simply flat and need recharging! Link to Warranty details

After a faulty battery is confirmed we will pay to ship a replacement back to you, but where no fault is found, there may be a testing fee and we do charge carriage back to you at cost. Any non-faulty items not collected within 3 months will be disposed of according to environmental regulations.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. At no point do we see your credit card details. Our credit card processor is WorldPay, who use industry standard SSL encryption to encrypt your details between you and them.

Guarantee

We guarantee your satisfaction. All products carry a minimum of 1 year's warranty against failure and defects under reasonable operating conditions.

Privacy Policy

NRG Power Systems are committed to protecting your privacy. We do not share your details with anybody else (in accordance with the Data Protection Act 1998). Ee will only use the information you provide us in direct relation to your order, unless you ask us otherwise.

Remittance Terms

All goods remain the property of NRG Power Systems until paid for.

Waste Batteries and Accumulators Statement

Under the Waste Battery Regulations, NRG Power Systems Ltd are now offering a take back scheme for all portable waste batteries. You can return your batteries to our business premises in person; please do not post them.

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End users may find stores in their local area more accessible.





Your Consumer Rights in summary:

The Consumer Rights Act came into force from 01 October 2015 and all purchases from this date onwards will be governed by this legislation

http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

The Consumer Rights Act highlights:
  • 30 days to get a refund For the first time a specific timeframe has been created in which you can reject a faulty item and get a full refund - now 30 days
  • A 'tiered' remedy system In place for faulty goods, this means you're entitled to a refund depends on how long you've owned the product.
  • Failed repairs After one failed attempt by the retailer to repair or replace a faulty item, you're entitled to ask for a refund or price reduction. 
  • A second repair or replacement If you don't want a refund or price reduction, you have the right to request another repair or replacement at no cost to you.
  • Deductions from refunds No deduction can be made from a refund in the first six months after purchase.
Who is responsible
  • If your goods fail to meet any of the above criteria then you could have a claim under the Sale of Goods Act.
  • If you want to make a claim under the Sale of Goods Act you have several possible ways of resolving your issue, depending on the circumstances and on what you want done.
  • Your rights are against the retailer – the company that sold you the product – not the manufacturer, and so you must make any claim against the retailer.
  • However, the Sale of Goods Act doesn’t apply to goods you've bought on hire purchase (HP).
  • Instead the Supply of Goods Implied Terms Act 1973 applies, which makes the HP company responsible for the quality of the goods supplied and gives you slightly different rights.
Returning faulty goods
  • If you buy a product that turns out to be faulty, you can choose to reject it which means you can give it back and get a refund.
  • But, the law only gives you a reasonable time to do this – what's reasonable depends on the product and how obvious the fault is.
  • However, even with major purchases or complex items, it’s safest to work on the basis you usually have no more than three to four weeks from when you receive it to reject it.
Faulty goods replaced or repaired
  • You have the right to get faulty goods replaced or repaired if it's too late to reject them. You can ask the retailer to do either, but they can normally choose to do whatever would be cheapest.
  • Under the Sale of Goods Act, the retailer must either repair or replace faulty goods 'within a reasonable time but without causing significant inconvenience'.
  • If the seller doesn't do this, you're entitled to claim either:
    • a reduction on the purchase price, or
    • your money back, minus an amount for the usage you've had of the goods (called recision)
  • If the retailer refuses to repair the goods, and they won't replace them either, you may have the right to arrange for someone else to repair your item, and then claim compensation from the retailer for the cost of doing this.
  • You have six years to take a claim to court for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.
Proving your claim for faulty goods
  • If your claim under the Sale of Goods Act ends up in court, you may have to prove that the fault was present when you bought the item and not, for example, something which was the result of normal wear and tear.
  • If your claim is about a problem that arises within six months of buying the product, it's up to the retailer to prove that the goods were of satisfactory quality, fit for purpose, or as described when it sold them.
  • For example, by showing that the problem was caused by an external factor such as accidental damage.
  • To get a faulty good repaired or replaced, follow our step-by-step guide.
Expert's reports
  • Beyond six months, it's up to you to prove that the problem was there when you received the goods even if it has taken until now to come to light.
  • So, you may need to prove that the fault was not down to ordinary wear and tear or damage you caused, and that the product (or a component) should have lasted longer than it did.
  • To do this you may need an expert's report from an engineer.
  • Always try to agree on an expert with the seller to ensure of the necessary expertise.
  • NRG Power Systems Limited
    Unit 1
    470 Ringwood Road
    Poole
    Dorset
    BH12 3LY
  • Tel: 0800 0845 703
    Fax: 0800 0845 720
    Email: sales@nrgpowersystems.com

    Terms and Conditions
    Warranty Guide
  • Company Registered Address:
    Windrush House
    15 Marshall Avenue
    Worthing
    West Sussex
    BH14 0ES
  • Company No: 4648165
    VAT No. 801 2488 58
    © 2015 NRG Power Systems Ltd

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